These Terms and Conditions govern your use of the Drips To You - Bali website, booking form, WhatsApp channels, and mobile wellness services. By submitting a booking request or receiving a service, you confirm that you have read and accepted these terms.
1. About Our Service
Drips To You - Bali coordinates mobile IV therapy and related wellness services at eligible villas, hotels, homes, offices, and other locations in Bali. Services are subject to location coverage, staff availability, clinical assessment, and applicable professional standards.
The website provides general service information only. It does not provide a diagnosis, prescription, or a substitute for an in-person assessment by a qualified medical professional.
2. Not an Emergency Service
Our service is not designed for emergencies. Do not use the website or WhatsApp booking channel when you have severe symptoms, chest pain, breathing difficulty, loss of consciousness, signs of stroke, severe allergic reaction, uncontrolled bleeding, or another urgent condition. Contact local emergency services or go to the nearest hospital immediately.
3. Booking and Confirmation
A submitted form is a booking request, not a confirmed appointment. An appointment is confirmed only after our team verifies the treatment, date, time, location, price, and availability with you.
Arrival estimates are not guarantees. Traffic, weather, distance, staff availability, access restrictions, and circumstances outside our reasonable control may affect the schedule.
4. Clinical Screening and Consent
Before treatment, you may be asked about symptoms, medical history, allergies, medications, pregnancy, recent procedures, and other information relevant to safety. You must answer accurately and completely.
Treatment will proceed only after the attending qualified professional considers it appropriate and obtains any required informed consent. You may ask questions or withdraw consent before treatment begins.
5. Eligibility and Right to Decline
A requested treatment may not be suitable for every person. We or the attending professional may decline, change, postpone, or stop a service when it may be unsafe, outside the service scope, inconsistent with professional judgment, or affected by an unsuitable location.
Age restrictions, guardian consent, pregnancy, medical conditions, medications, intoxication, allergies, or inability to provide informed consent may affect eligibility.
6. Customer Responsibilities
You agree to:
- provide accurate identity, contact, location, and health-related information;
- ensure safe and reasonable access to the service location;
- follow preparation, aftercare, and safety instructions;
- inform the attending professional immediately if you feel unwell; and
- treat staff respectfully and provide a safe working environment.
7. Prices, Travel Fees, and Payment
Website prices may be updated from time to time. The final price, any travel surcharge, payment method, and included services will be communicated before the appointment is confirmed.
You are responsible for agreed charges for completed services and any disclosed products or add-ons. Promotions cannot be exchanged for cash and may have separate conditions.
8. Rescheduling, Cancellation, and No-Show
Please request changes as early as possible. A cancellation, no-show, inaccessible location, or late change after staff have been dispatched may result in a reasonable call-out or cancellation charge if that charge was disclosed during confirmation.
We may reschedule or cancel when necessary for safety, staffing, weather, traffic, equipment, or other operational reasons. When appropriate, we will offer a new schedule or address any prepaid amount according to the confirmed arrangement.
9. Risks, Results, and Aftercare
All medical and wellness procedures carry potential risks and individual responses vary. No specific outcome, recovery time, or result is guaranteed. The attending professional will explain material information relevant to the proposed service.
Follow all aftercare instructions and seek appropriate medical help if symptoms persist, worsen, or a concerning reaction occurs.
10. Third-Party Services
Our website may use or link to third-party services such as WhatsApp, hosting, maps, payment services, or accommodation communication channels. Their separate terms and privacy practices apply to your use of those services.
11. Intellectual Property
Website text, branding, graphics, photographs, and other content owned by Drips To You - Bali may not be copied, republished, or commercially used without permission, except as allowed by law.
12. Liability
Nothing in these terms excludes liability that cannot legally be excluded. To the extent permitted by law, we are not responsible for indirect losses or delays caused by inaccurate customer information, third-party platforms, inaccessible locations, network failures, force majeure, or events outside our reasonable control.
13. Governing Law and Changes
These terms are governed by the laws of the Republic of Indonesia. The parties should first attempt to resolve a dispute in good faith before using other remedies available under applicable law.
We may update these terms to reflect service, operational, or legal changes. The version displayed on this page applies from its stated update date.
14. Contact
Questions about these terms can be sent to support@dripstoyou.com or through the official WhatsApp contact shown on this website.